October 21 - 25, 2024

This course is conducted live using Zoom. All registrants will receive an invitation by email a few days before the course starts. All participants must use a PC or laptop with both a microphone and camera. (A few have tried to participate using their iPhone or Android phone ... it doesn't work ... 🙂   

Registration: NEW! EASIER REGISTRATION! Note the number of people who will be attending and follow the prompts to pay with credit card. You may add the names of the people you're registering in the "Order Notes" section near the bottom of your cart. The receipt you receive is proof of registration.

Dates: October 21 - 25, 2024

Times: Training begins at 0800 hours and ends not later than 1700 hours each day. 

Course Credit: Certificate for 40 hours

COURSE OUTLINE: 

Day 1 The Leader's Role As Follower And Leader - Among The Topics To Be Covered: Why It’s Critical That You Be A Good Follower Before Expecting Others To Follow You; “I Am Not My Job Title” And Other Perils Of Being A Leader; Interpersonal Dynamics; Effective Leaders versus Ineffective Leaders; What It Takes To Move From Line Employee To The Role Of Supervisor; Leadership; Strategic Issues Facing Supervisors; How To Delegate Effectively; How To Deal With Difficult Employees; Effective Communication; Interrelationships Between Shift, Section, and Department Plans and Budgets; How To Write Effective Policies and Procedures; Common Problems Among Supervisors And How To Overcome Them.

Day 2 The Leader's Role In Day-To-Day Operations - Among The Topics To Be Covered: The Importance Of Taking Initiative; How To Earn Respect From Peers, Subordinates and Senior Decision Makers; How To Structure Effective Line And Staff Relationships; Critical Components Of The Leader's Job Description; More On Communication; Collaboration With Other Departments; How To Use Action Plans And Achievement Reports; Time Management; and Techniques For Improving Quality, Productivity and Creativity Within Your Team; The Importance Of A “Give Up List”; Improving Listening Skills

Day 3 The Leader's Role In Finance & Budgeting - Among The Topics To Be Covered: How To Prepare A Budget; How To Understand And Use Your Budget As A Tool; What Assistance We Must Expect From Finance Services; How To Be Accountable For Your Budget; The Leader's Role In Acquiring Resources For The Team. (This is NOT a bookkeeping or accounting class.)

Day 4 The Leader's Role In People Management - Among The Topics To Be Covered: Principles Of Organizational Development; How To Create An Effective Chart of Organization; Techniques For Effective Recruiting and Selection; Setting Performance Standards; How To Conduct An Effective Job Performance Review; How To Terminate Employment Relationships Without Guilt; What We Should Expect From Human Resources Services.

Day 5 The Leader's Role In Community and Media Relations - Among The Topics To Be Covered: Marketing & Community Relations Defined; How To Deal With The Media; The Role Of Citizen’s Academies In Furthering The Agency’s Objectives; The Role And Responsibilities Of The Public Information Officer (PIO); Bad Press: How To Deal With It/How To Avoid It; Effectively Packaging Your Agency.