Qualifications: Stephen L. Kent

President, The Results Group, Ltd.

Oro Valley, Arizona
1987 – Present


As a professional business consultant and trainer, I am asked to provide professional advice and hands-on services to boards of directors, senior managers, supervisors, Chief Executive Officers, Directors, Colonels of State Police, Sheriffs, Police Chiefs, Fire Chiefs, Marshals, City Councils, County Commissioners, Superintendents and other decision makers to improve strategic planning skills; leadership development and supervisory techniques; employee recruiting; selection and counseling policies; conflict management; issues management and effective marketing & community relations.

More than 15,000 people from Federal, State, County, Municipal, Tribal, University & Port governments throughout the United States have completed training with us – and hundreds of public safety agencies have relied upon us to provide them with professional consulting recommendations.

In addition to my work with public safety agencies throughout the United States, I have worked with not-for-profit organizations; companies seeking growth strategies; and organizations in crisis.

Previous Experiences

Vice President & Chief Operating Officer – Consulting Contract
Advanced Navigation & Positioning Corporation, Hood River, Oregon
October 1995 – December 1996

Day-to-day P&L responsibility for a (then) five year old corporation poised to manufacture a patented, computer-based precision landing system for world-wide airports. All vice-presidents and department managers in the areas of research & development, hardware engineering, software engineering, systems analysis, manufacturing, field engineering, finance, human resources and marketing reported to the chief operating officer.

During my tenure, we completed a market-based strategic business plan and financial pro forma; systematically restructured management; achieved a $6.45 million Congressional appropriation for R&D; implemented a true team approach to establishing and implementing corporate objectives; developed a worldwide distributor network; structured the effective flow of procedures among and between R&D, manufacturing & assembly, field engineering and marketing to ensure proper delivery of products to customers; improved financial controls and established a formal planning and budgeting system; improved employee satisfaction; successfully achieved FAA Certification of the technology; created subsidiary divisions of the corporation – including Contract Manufacturing Services (CMS), Airport Resource Management Services (ARMS) – to diversify revenue sources for the corporation. In addition, we established a new product development procedure; completed an employee handbook; wrote policies and procedures to improve productivity; and successfully closed the first four sales of the corporation’s product in Watertown, Wisconsin; Madras, Oregon; Batesville, Indiana and The Dalles, Oregon.

Vice President: Planning & Marketing
Emanuel Hospital & Health Center, Portland, Oregon
December 1984 – November 1987

In the largest private hospital in Oregon with revenues in excess of $200 million, I was responsible for the functions of strategic and operations planning, market research & analysis, business and program development, marketing communications/advertising, publicity, and event planning; customer relations, management development, physician practice development, community health education and continuing medical education for physicians.

I was recruited to create the division. During my tenure market share increased an average of 2.5% per quarter and the corporation began to show a profit for the first time in many years; we put a formal management system into place; completed a strategic plan; reduced average net days in accounts receivable; achieved designation by the legislature as a state-wide trauma center; restructured the corporation along service lines which resulted in more focused patient care; implemented an aggressive image-building program; we initiated $30 million in construction and put a system into place for developing and evaluating new and existing programs. I initiated the first physician practice development office in the corporation which resulted in improved services to physician clinics associated with the hospital through assisting them in practice development, financial management and business planning and management techniques.

Director Community Relations & Development
Mount Hood Medical Center, Gresham, Oregon
April 1980 – December 1984

I was responsible for all marketing functions. I served as Chief Executive Officer of the Mount Hood Medical Center Foundation

During my tenure we initiated, completed and moved into a $14 million replacement facility; implemented a formal corporate planning process; initiated the Foundation and raised nearly $1 million in gifts; improved the image of the corporation which resulted in increased market share; successfully recruited and trained 150 volunteers. I initiated, wrote and implemented the first customer relations training program in the corporate system.

Management Consultant
Westwind Productions, Salem
1975 – 1980

Oregon Community Activities

  • Frequent speaker at civic and professional organizations throughout the United States
  • Gorge Trust, Board of Directors, Oregon, 1997
  • Member: Hood River (Oregon) County Economic Development Committee, 1996-99
  • Wrote a regular monthly article in the Vancouver (Washington) Business Journal on professional management and team building techniques.
  • Board of Directors, InAct, Inc. (Alcohol & Chemical Dependency Treatment), Portland, Oregon 1993-1994
  • Appointed by the Mayor and City Council as a member of the Charter Review Committee, City of Troutdale, Oregon, 1994
  • North-Northeast Portland Business Boosters Board of Directors; Chairman of the Planning & Operations Committee, 1984 – 1987
  • Multnomah Cable Access Corporation, Troutdale, Oregon, President: Board of Directors, 1983 – 1984
  • Polk County (Oregon) Education Service District (ESD), Elected in 1977; served as Chairman of the Board, 1979 – 1980
  • City of Monmouth (Oregon) Planning Commission/Planning Commissioner; Chairman: Land Conservation & Development Commission Compliance Committee, 1976 – 1979

Oregon College of Education, (now Western Oregon State College), Monmouth, Oregon, Bachelor of Science, Interdisciplinary Studies (Sociology/Psychology), 1978

Military Experience
I entered the U.S. Army as a private in 1967; accomplished a year-long tour of duty in South Vietnam. After serving as an Army Drill Sergeant, I received a direct commission as a first lieutenant and served as the commanding officer of three different training units. Upon promotion to captain, I served as training officer in the Operations & Training (G-3) section of a division and, subsequently, as Operations Officer for a training battalion charged with training U.S. Army Drill Sergeants.

Marital Status

My hobbies include flyfishing, downhill skiing, writing, oil & acrylic painting.

I am the author of a novel, Covered With Montana and the book, Strategic Planning & Organizational Culture for Public Safety Agencies. Click here to purchase on Amazon.com.

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