This public safety communications center leadership unity workshop provides dispatchers, shift supervisors, center directors, and agency board members with the practical toolsets required to eliminate operational friction, stabilize retention, and build a unified culture of accountability.

Format: 5-Hour Live, Online Leadership Micro‑Course

Date: Thursday, June 25, 2026

Time: 1:00 p.m. – 6:00 p.m. (MST) *Begins promptly

Investment Tiers: $125 per individual seat | $1,500 Agency Flat-Rate Package (Up to 15 team members)

In the high-stakes, high-stress environment of a public safety communications center, a fractured culture isn't just an internal headache—it is an operational liability. When communication breaks down between organizational layers, the costs are immediate: spiking turnover, operational unpredictability, and frontline burnout.

This focused leadership micro‑course is engineered specifically to dismantle friction and establish a unified standard of accountability across every tier of your center. Whether you are managing frontline operations or serving on a user board, this live, interactive workshop gives you the practical architecture, shared vocabulary, and concrete strategies needed to stabilize your workforce, protect your people, and drive predictable performance under pressure.

Each topic delivers practical tools you can apply immediately—from crisis messaging to conflict transformation—without theory, fluff, or wasted time.

Who Should Attend

This public safety workshop is meticulously designed to align every tier of the communication center environment, making it ideal for:

Public Safety Command Staff & Directors

• Center Directors & COOs: Executive leaders who need to stabilize retention, protect organizational health, and bridge the gap between administration and dispatch operations.
• Operations Managers & Division Chiefs: Senior managers responsible for maintaining shift stability and driving consistent performance standards across teams.

Frontline Supervisors & Dispatchers

• Shift Leads & Communications Supervisors: First-line leaders managing real-time deployment, handling cross-shift friction, and setting the tone on the floor.
• Senior Dispatchers & Trainers (CTOs): Core frontline professionals who want to improve peer-to-peer decision-making and build resilient shift environments.

Municipal & Governing Boards

• User Board Members & Commissioners: Public officials and municipal managers who oversee communications center budgets, operational performance, and long-term strategic policy.

What You’ll Learn & Apply

• Shared Ground Rules: How to build shared ground rules that improve decision‑making across roles.
• Micro‑Rituals for Shift Change: Simple micro‑rituals that stabilize shift transitions and reduce friction.
• Unified Crisis Messaging: Techniques for unified messaging during high‑pressure events to ensure absolute alignment.
• Cross‑Tier Listening Sessions: How to run cross‑tier listening sessions that strengthen trust and eliminate institutional "noise."
• Stress Debrief Protocols: Effective stress debrief protocols that protect performance and individual attitudes.
• Role Clarity Tiles: Using role clarity tiles to eliminate confusion, cross-shift friction, and silent assumptions.
• Authentic Recognition: Ways to deliver authentic recognition across the ladder that resonates with self-actualized adults.
• Mini Learning Labs: Running mini learning labs for rapid, scenario‑based skill building on the floor.
• Ceremonial Check‑Ins: Creating ceremonial check‑ins that reinforce team identity and shared ownership.
• Conflict Transformation: Turning conflict into collaboration instead of division when the pressure mounts.

What Makes This Micro‑Course Different?

• Zero Fluff, High Utility: We don’t deal in vague management theory. Your team will walk away with actionable checklists, communication templates, and an implementation blueprint they can put to work the very next shift.
• Live & Fully Interactive: This is a collaborative digital working session with tools for interactive problem-solving across all roles.
• Built for Public Safety: Every scenario, challenge, and framework discussed is built specifically for the unique, high-stress realities of 911 dispatch, communications centers, and their governing boards.

Registration Options & Center Packages

• Individual Seat: $125 per participant
• The Agency Flat-Rate Package (Maximum Alignment): $1,000 flat fee. Secure registration for up to 15 members of your center simultaneously. This package drops the per-seat investment dramatically while ensuring your frontline staff, supervisors, and board members establish a unified communication framework overnight.

Equip your center with the tools to lead with unity, communicate with absolute clarity, and build a resilient workforce. Select your preferred quantity and package above to secure your registration.

RECOMMENDED READING: Check out Steve's book by clicking the cover:

Leading with Collective Purpose

If leading yourself is about integrity, leading a team is about synergy.

Once you have mastered the art of leading yourself, the next challenge is to guide a group toward a shared destination without losing momentum or morale. In Book Two of The Guidant Path, Stephen L. Kent explores the transition from individual discipline to collective excellence. Leading a team isn’t about control; it’s about creating a culture where every member is striding in unison toward a common goal.

Stop managing tasks and start leading people. This volume provides the framework for building a cohesive, high-performing unit by focusing on:

• Shared Ownership of "The Big Why": Learn how to translate personal purpose into a team mission that resonates with every contributor.
• The Power of Connection: Move beyond "groups" and "teams" into a Guidant-led collective where trust is the primary currency.
• Navigating Team Dynamics: Discover how to identify and overcome the frictions that cause teams to drift, ensuring everyone stays focused on the path ahead.

A team is only as strong as the intentionality behind its leadership. This guide provides the blueprint for leaders who want to stop "managing" and start inspiring a legacy of collective success.